How-tos and Troubleshooting

At the moment, our desktop softwares work on Windows. For Mac, you can use our Online Cartoonizer. Click here to use the online version.

No, our software works offline.

Yes, our software is for private and commercial use. .

You can try Prima Cartoonizer Online from this link: Prima Cartoonizer Online.
Or you can download a demo version for windows from this link: Download Prima Cartoonizer Demo version.

You have just to double-click the PrimaCartoonizer_Setup.exe file. A dialog box will appear. Follow the instructions to install the software.

You can install in as many devices as you want. But you can activate the license only on 2 machines.

Open the software and click on the "Add" button from the top menu. When you added a photo, you can now choose an effect from the left side. Please check this YouTube video to see how the software run: https://www.youtube.com/watch?v=EiCu4nQIK0k

1- You have to run the software as an Administrator.
2- Clear your windows Temp folder. There are 2 Temp folders in windows:

-The first Temp folder is in: C://Windows/Temp/
-The second Temp folder, you have to open the Start menu and type %temp% in the Search field. Check this video to see how to clear all files and folders from your windows Temp: https://www.youtube.com/watch?v=kfCc5gnUSe4

3- Install the 64-bit version of the software.

You can launch the software as an Administrator by right-clicking on the executable file and choosing "Run as administrator." You can check this YouTube video: https://www.youtube.com/watch?v=nNVdaJXYCbA

This error means the software is not installed on the C Drive.

For any issue with your Activation Key, please check those points:

1- Please uninstall the trial version of the software and install the full version.
2- The software need to connect to our server to activate it, please be sure there is internet connection in the computer where you want to install the software.
3- Check if there is any anti virus blocking the connection to our server or from your windows firewall.
4- Try to temporarily turning off your Norton protection, you can check this link to see how to Unblock safe apps by temporarily turning off your Norton protection.


You can also add our softwares to the Exclusion filter inside the Anti-Virus Software itself to be sure the software is recognized as part of the Anti-Virus's Trusted Zone.

Sorry about that warning message. our softwares uses all the required security signing certificates to comply with Microsoft. However, during the installation process, our softwares install file may trigger an anti-virus alert (or Microsoft Defender Unrecognized App warning) on certain devices.
This is not warning you about an actual threat, but merely altering you as a precaution. We would never release a virus, spyware or malware that would compromise or harm our customer's computers.

To avoid this warning, you can follow these steps:

1) Right click on the software installer (.exe) file.
2) Select properties option.
3) Click on checkbox to check Unblock at the bottom of Properties.

In addition to the above steps, you can add our softwares to the Exclusion filter inside the Anti-Virus Software itself to be sure the software is recognized as part of the Anti-Virus's Trusted Zone.